Factors Affecting Student’s Satisfaction at University Level in India (72323)

Session Information: Educational Research, Development & Publishing
Session Chair: Joan Alejo

Thursday, 23 November 2023 16:40
Session: Session 5
Room: Room 608
Presentation Type: Oral Presentation

All presentation times are UTC + 9 (Asia/Tokyo)

Many studies have been conducted to investigate the factors that contribute to students' satisfaction or dissatisfaction with their higher education experience. However, no single research examines the major aspects of a learning program that have been demonstrated to be significant determinants of student satisfaction. This research examines the primary factors that determine students' perceptions of overall satisfaction, with a focus on management students in India. Student’s response was measured through an adapted questionnaire on a 5-point Likert scale. The sample size of the study consisted of 561 students belonging to the management domain. The five factors have been identified which are mainly affecting student satisfaction after running factor analysis on the data collected using SPSS, the factors are i) Program Effectiveness ii) Teaching and learning iii) Continuous Assessments iv) Infrastructure v) Supporting facilities. Out of these factors, the factor which is impacting most are the program effectiveness and teaching and learning. It has a significant impact on student satisfaction. This paper is intended to serve as a starting point for Institutions, that are developing a student satisfaction survey or who just want to learn about the characteristics of an academic program that are most likely to influence student perception of the program.

Tanushree Sharma, Manipal University Jaipur, India
Mohd. Ayaz, Manipal University Jaipur, India

About the Presenter(s)
Dr Tanushree Sharma is a University Associate Professor/Senior Lecturer at Manipal University Jaipur in India

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Posted by Clive Staples Lewis

Last updated: 2023-02-23 23:45:00