Challenges, Compliance, and Effectiveness of Philippine Quality Award Program Among Level 1 Recipients: Basis for Continuous Improvement Plan (74815)

Session Information: Higher Education
Session Chair: Jayson Barlan

Friday, 24 November 2023 10:15
Session: Session 1
Room: Room 604
Presentation Type: Oral Presentation

All presentation times are UTC + 9 (Asia/Tokyo)

This study determined the challenges, compliance, and effectiveness of the Philippine Quality Award Program among level-one recipients. A total of 150 senior leaders from private and public Higher Education Institutions (HEIs) who were Level 1 recipients from 2005 to 2021 were included in this study.

Findings revealed that respondents encountered some challenges in Categories 3.1 - Voice of the Customer, 7.5 - Budgetary, Financial, and Market Results, and 5.2 - Workforce Engagement and with a high level of compliance with Categories 2.1 – Strategy Development; 1.2 – Governance and Societal Responsibility; 3.2 – Customer Engagement. Respondents recognized further the effectiveness of the Quality Management System in managing the school, promoting the school climate, and cultivating external relationships.

A significant difference exists among variables when respondents are grouped by firmographic profile. Institution type showed significant differences in governance, societal responsibility, and leadership results, particularly for institutions operating for 40 years and below. Colleges had higher compliance than universities. Regulated institutions faced more challenges. Public institutions operating less than 40 years, colleges and regulated institutions showed higher compliance with PQA requirements. Public institutions assessed QMS effectiveness more positively than other profiles. A highly significant relationship exists among the three variables. This implies that lesser challenges lead to greater compliance with PQA requirements, lesser challenges result in a more effective QMS, and greater compliance with PQA requirements correlates with a more effective QMS. Finally, a Continuous Improvement Plan was crafted to help HEIs improve at the PQA level.

Jayson Barlan, Lyceum of the Philippines University Manila, Philippines

About the Presenter(s)
Dr. Jayson M. Barlan is the Executive Director for Non-Academic Operations and an Associate Professor at Lyceum of the Philippines University - Manila.

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Posted by Clive Staples Lewis

Last updated: 2023-02-23 23:45:00