Malaysia and China: A Comparative Study of Students’ Satisfaction with Online Learning (74994)

Session Information: Learning Experiences, Student Learning & Learner Diversity
Session Chair: Soliha Sanusi

Friday, 24 November 2023 13:40
Session: Session 3
Room: Room 705
Presentation Type: Oral Presentation

All presentation times are UTC + 9 (Asia/Tokyo)

As a result of the Covid-19 pandemic, which pressed many education institutions around the globe to suspend in-person interactions, the vast development of online education today has become even more significant. Since then, education providers have been compelled to integrate online learning as an alternative to the blackboard method of instruction. The role of online education has shifted from supplementary to the main mode of instruction and learning for education providers at all levels, including universities. Therefore, this study investigates the factors—including students' preparation, internet availability, technical assistance, and psychological support—contributing to their satisfaction with online learning among higher education students in Malaysia and China. Three hundred thirty-six (336) Malaysian responses and three hundred thirty-three (333) Chinese responses were collected via an online survey. Four hypotheses were examined using Smart PLS 4.0 for data analysis in the current study. Except for internet accessibility, the current study revealed that all factors have a significant relationship with student satisfaction in both countries. The findings enriched the literature review of instruction and learning that had a particular emphasis on online education. Accordingly, educational institutions should use these findings to create strategies as guidance for the online learning environment to achieve higher satisfaction among students.

Soliha Binti Sanusi, Universiti Kebangsaan Malaysia, Malaysia
Nik Herda Nik Abdullah, Taylor's University, Malaysia
Zulaikha Amirah Johari, Universiti Kebangsaan Malaysia, Malaysia
Aziatul Waznah Ghazali, Universiti Kebangsaan Malaysia, Malaysia

About the Presenter(s)
Dr Soliha Sanusi, CA(M), is a senior lecturer at the Universiti Kebangsaan Malaysia (The National University of Malaysia). Her research interests are in accounting education, taxation, cash waqf and public sector accounting.

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Posted by Clive Staples Lewis

Last updated: 2023-02-23 23:45:00