This research explores student satisfaction with teaching and learning at a technical university in Kazakhstan, aiming to provide actionable insights for the new university administration and valuable information for current middle management. Conducted between December 2023 and January 2024, the study utilized a qualitative approach, combining a comprehensive student satisfaction survey with in-depth focus group discussions. A total of 293 students participated in the survey, which included both multiple-choice and open-ended questions to gather nuanced feedback on their educational experiences. Before designing the student satisfaction survey, three focus groups with approximately 15 students in total were conducted to identify their main concerns and later design survey questions to validate the emerging themes from the data. The data collection was carried out on the voluntary basis. The analysis revealed significant insights into the students' experiences, highlighting areas such as the need for more practical applications within the curriculum, improvements in classroom infrastructure, and a preference for more engaging and interactive teaching methods. The study also identified concerns about inequity, particularly regarding the language of instruction. These findings provided a quick yet comprehensive overview for the new administration, helping to inform strategic decisions aimed at enhancing the quality of teaching and learning. For the current middle management, the research offered valuable feedback on existing practices and pointed to areas that require attention and improvement. This study underscores the importance of incorporating student voices into the decision-making process and suggests further research involving other stakeholders to create a holistic strategy for improving educational outcomes at the university.

Authors:
Ainur Suranchina, University of Bristol, United Kingdom
Aigul Sarenova, Almaty Management University, Kazakhstan

About the Presenter(s)
Aigul Sarenova is interested in educational leadership, freshmen adaptation, and the Student Voice in education. She is currently an Academic Dean at the School of Transformative Humanities at Almaty Management University, Almaty Kazakhstan.

Connect on Linkedin
https://www.linkedin.com/in/aigul-sarenova-05ba19174

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