This paper attempts to spotlight the general principles of enhancing quality in educational institutions the concept of Total Quality Management (TQM) here is a great concern to point out how this approach has been and can be used to improve the quality of the academics. This work has been specified for Higher Education Institutions (HEIs) in Bangladesh, and it covers the whole of the institution other than specific program, department, or services. This is conducted towards an evaluation and assessment of the faculty members of the institutions of how they are to the students. This research also draws out the measurements of the satisfaction level of the students after the various facilities given by the institutions. In fact, the research will be orbited around with various student issues in a way in which these institutions are working with quality issues now will be compared with the aspect of TQM and the weaknesses as well as the strength of the quality work of these institutions will be recognized. The analysis of the data collected from interview and questionnaires with extensive survey over the students of some institutions provides how the problems with the students they face can be resolved which follows an aftermath of reaching a decision with sufficient recommendations and suggestions for ensuring quality education.

Authors:
Khandaker Dahirul Islam, University of Science and Technology Chittagong, Bangladesh

About the Presenter(s)
Engr. Dr. Dahir Al Islam was an assoc prof & head, Computer Science, University of Science & Tech Chittagong, BD, and Director, Institute of 4th Industrial Revolution. He worked at Royal University of Bhutan. Research: Ren Energy & Policy, Education.

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